Our Refund and Returns Policy At SKYZGAME Store, we truly value your business and are committed to ensuring your satisfaction with every purchase. However, due to the nature of digital products, certain items are non-refundable. Therefore, please review our policy below to understand the details.
General Policy
1.1 Non-Refundable Items
Due to the nature of digital products and gift cards, all sales are final. Once you purchase a digital code or gift card, you cannot return, refund, or exchange it. Consequently, double-check your order before finalizing your purchase.
1.2 Proof of Purchase
To address any inquiries regarding your purchase, you must provide a receipt or proof of purchase. Therefore, keep your receipt as it is required for any customer service requests.
Digital Products
2.1 Digital Codes
We treat all sales of digital codes—including game codes, downloadable content (DLC), and software—as final. Once we deliver a digital code, you have used it. Therefore, you cannot refund or exchange it. Please ensure you enter the correct code during redemption.
2.2 Gift Cards
You cannot refund or exchange gift cards purchased from SKYZGAME Store, except where required by law. Consequently, treat your gift card like cash. We cannot replace lost or stolen gift cards, so store them securely.
Physical Products
3.1 Return Eligibility
To qualify for a refund or exchange, return physical products in their original condition, unused, and in their original packaging. Therefore, ensure the item meets these criteria before initiating a return.
3.2 Return Period
Return physical products within 30 days of the purchase date. If you return items after this period, we will not accept them. In case you miss this window, please contact customer service to discuss possible alternatives.
3.3 Non-Eligible Items
We do not accept returns or provide refunds for opened or used items, including opened software. Thus, ensure items are in their original, unopened condition to qualify for a return.
Return Process
4.1 Initiating a Return
To start a return for a physical product, contact our customer service at +1 (479) 395-3677 or email us at contact@Skyzgame.com with your order number and details about the product you wish to return. Afterward, we will guide you through the return process.
4.2 Shipping Returns
You must cover the shipping costs when returning your item. Additionally, we do not refund shipping costs. Therefore, if we approve your refund, we will deduct the return shipping cost from your refund. Please consider this when returning items.
4.3 Refund Processing
After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If we approve it, we will process your refund, and a credit will automatically apply to your original payment method within a certain number of days. In addition, monitor your account for the refund.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us at:
- Phone: +1-212-695-0300
- Email for General Inquiries: contact@Skyzgame.com
- Email for Support: info@Skyzgame.com
- Website: Skyzgame.com
- Address: One Chase Manhattan Plaza, NYK, 10005, United States
Thank you for shopping with SKYZGAME Store! We appreciate your business and look forward to serving you in the future.